Case Study Analysis Oakbrook Medical Systems - 1044 Words

Week Four Assignment: Case Study Analysis, Oak Brook Medical Systems, Inc. By Nancy Walker Instructor: Nancy Waldron BUS600: Management Communications with Technology tools Ashford University January 28, 2011 In this case study, a division manager faces several potential human resource issues and communication challenges. To provide background, â€Å"Oak Brook Medical Systems† developed their â€Å"Hospital Supply Division† in response to â€Å"changes in the healthcare marketplace† and staffed the unit with highly qualified committed personnel. The company values teamwork, shares an â€Å"entrepreneurial† spirit, and the group of committed â€Å"self-starters† provides customers with quality products and service. The division’s highly qualified†¦show more content†¦O’Rourke (2010) suggests that effective managers deliver purposeful messages in ways that fulfill an organization’s mission. Managers who avoid dealing with or ignore personnel concerns about discrimination can foment misunderstanding and create conditions ripe for otherwise unwarranted charges. A senior manager would be in the best position to communicate the d ivision’s strategic vision while addressing the strategy director’s shortcomings and the unit’s morale in a positive way. Newly assigned to the Hospital Supply Division, the senior manager also has a unique opportunity to become a mentor to strategy director by listening to her concerns about fairness and helping her to make adjustments to her communication approach that will improve her standing with colleagues, subordinates, as well as senior management. Most of the face-to-face communication between the senior manager and strategy director will involve nonverbal cues that will influence long-term morale for co-workers, too. Segal (2009) indicates that critical nonverbal cues often determine whether or not a communication partner is listening, understanding the message, or cares. Some of the â€Å"most important nonverbal cues† include tone of voice, gaze, body position, and concentration that become significant in conversations andShow MoreRelatedA Cultural Competency Toolkit : Ten Grant Sites Share Lessons Learned ( 2001 ) Essay1264 Words   |  6 PagesMental Health or website: www.omh.ny. gov/omhweb/cultural_competence An Analysis of the 2013 National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care (2013). Retrieved November 5, 2015, from www.ctmhp.org/.../2014/02/CMHP-CLAS-Standards-Analysis Barksdale, C. L., Ottley, P. G., Stephen, R., Gebreselasie, T., Fua, I., Azur, M., Walrath- Greene, C. (2012). System-level change in cultural and linguistic competence (CLC): How Read More Improving Patient Safety in Stroke Rehabilitation Wards2914 Words   |  12 Pages Patient safety is a major issue in health care, especially in the public sector. Studies show that as many as 10 patients get harmed daily as they receive care in stroke rehabilitation wards in hospitals in the United States alone. Patient safety refers to mechanisms for preventing patients from getting harmed as they receive health care services in hospitals. The issue of patient safety is usually associated with factors such as medication errors, wrong-site surgery, health care-acquiredRead MoreCase Analysis : The House Of Lords1930 Words   |  8 PagesAiredale26 case decided by the House of Lords, was followed in a number of cases in UK and it was pointed out that in the cases of incompetent patients, if doctors act on the basis of informed medical opinion, and withdraw the artificial life-support systems if it is in the patient s best interests, then they said action cannot be characterized as an offence under criminal law. 24 Joseph Fletcher Infanticide and the ethics of loving concern, 22 (1978). 25 JM Appel,Neo-natal Euthanasia:Read MoreHim420 Quality and Risk Scenario Case Study Essay3071 Words   |  13 PagesA Quality or Risk Scenario Case Study Prepared by: February 17, 2013 Table of Contents I. Thesis and Introduction: Page 3 2. Patient care and safety scenario Pages 3-6 A.Blood Transfusions B.HIM role in helping reduce risk and cost 3. Scenario related to a physical plant Pages 6-9 A. Power failure risk in health care institutions B. How HIM can help prevent and prepare for a power failure 4. Scenario related to staffing Pages 9-11 A. Using operationalRead MoreCritically evaluate the influences on infection control and prevention practices relating to the care of invasive devices2900 Words   |  12 Pagesinfection prevention and control measures that are involved in managing and preventing these infections. The organisational issues underpinning infection prevention and control. Introduction Healthcare-associated infections from invasive medical devices are linked to high morbidity, mortality, and costs worldwide. Especially in central line–associated bloodstream infection (CLABSI) or catheter-related bloodstream infection (CRBSI) and catheter-associated urinary tract infection which haveRead MoreAdvancing Effective Communicationcommunication, Cultural Competence, and Patient- and Family-Centered Care Quality Safety Equity53293 Words   |  214 Pages For other requests regarding permission to reprint, please call (630) 792-5954. Suggested Citation The Joint Commission: Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals. Oakbrook Terrace, IL: The Joint Commission, 2010. For more information about The Joint Commission, please visit http://www.jointcommission.org. ii Table of Contents Acknowledgements ................................................................